SHOPPING INFORMATION
You may expect to receive the items within 9-14 days after the order placed.
For a bettter understanding, here we provide a customer’s shipping history to make it easy to see. As we can see, this order total took 10 days, please specially be noticed that there would be couple of days the track info not update, please don’t be worried, that means your items is in Transit+Customs Clearance, it may took as long as 6-9 days to complete the process. After it finish you’ll see your item arrive to your local town.
Any question, just feel free to contact us, we’ll be happy to stay with you to solve all your promblems.
EXAMPLE:
Step 1. Once you have completed the payment, You should have received an Email stating that your order is being processing.
Step 2.You’ll receive the tracking number within 24-48 Hours via SMS+E-mail, tracking number would be available to use to search in system in 3-5 days due to all packages are not shipped directly from initial city, there is few days used to transit and do customs-clearance to get tracking numbers scanned & update into the system. so don’t be worried at the first 1-4 days if the tracking number not available to search in system.
If you do not receive it in time, you can contact us via email or WhatsApp to see what happened. Sometimes due to weekends or delay, tracking number generated later than expected. Your order will be delivered to your home within approximately 9 to 15 working days after payment. But sometimes it may take longer for various reasons. Please feel free to contact us, We’ll be happy to help you.
You’ll receive the tracking number within 24-48 Hours via SMS&E-mail after payment done.
tracking number would be available to use to search in system in 3-5 days due to all packages are not shipped directly from initial city, there is few days used to transit and do customs-clearance to get tracking numbers scanned & update into the system. so don’t be worried at the first 1-4 days if the tracking number not available to search in system.
If after 5 days still have not received the tracking number, please contact us, we will help you.
For international direct transportation, we use services includingChina-EMS, USPS, Fedex, UPS, etc. In addition, we may use other exclusive logistics delivery services to ensure that the package can pass through the border and be delivered to your doorstep.
Shipping time is depends on the shipping logistic company. Normally you may have the items within 9-15 working days.
My package shows that it has been signed but it is not in my mailbox/door, what should I do? Please check with your neighbors or family to see if they helped sign for your package. In addition, contact the delivery company to confirm the final location of the package. If the package is stolen by a stranger, we are sorry that we cannot provide more help. Please pay attention when the tracking number is available, and contact the delivery person to ensure that the package is not placed in a location where it is easy to be stolen.
You should proactively contact the carrier to find out what was happened about the delivery.We do not provide compensation for the loss of the package due to theft after receipt of the package, we hope you can understand.
Yes, this is a legit company with branch offices in both New York and Connecticut.
Our warehouses are located in both Hong Kong and Italy.
We have branch offices in both New York and Connecticut. Our warehouses are located in both Hong Kong and Italy.
Our company works with suppliers who can absolutely guarantee quality and authenticity.
Our suppliers in HongKong and Italy are able to purchase in bulk stock that provide us with shoes at Competitive & Affordable prices.
If you are not satisfied with any items, please feel free to contact for “Free-Return”+”Full Refund” services!
You are welcome for Happy Zero-Risk shopping with us.
Our shipping is overseas. Normally, shipping takes 10 – 15 days.
Tracking numbers are generated within 48-72 hours. Shipping updates appear in the 9– 11th day period.
If paying by card please make sure your billing zip code is the same as your payment’s zip code.
If your zip codes match and payment is still unsuccessful please try and
enter card info on “Line 2” in our payment options. We also offer Cash App or Venmo.
Because it is international transactions, payments are more sensitive and may require you to authorize payment with your bank before trying again.
We are a reputable company and absolutely NOT a scam. We have proudly been sending out thousands of orders around the world for years. If you have any concerns please feel free to email or call us. We are more than happy to assist you.
BEFORE PURCHASE
Yes, we do! All of our customers have a free shipping service, Your item is “Free Shipping”!
We will post coupons in different platforms from time to time. You can try it on the checkout page.
Once you have completed the payment, You should have received an email stating that your order is being processing. The next step is waiting for the tracking number, which will be sent to you by SMS+E-mail within 1-2 days after placing the order. If you do not receive it in time, you can contact us via email or WhatsApp to see what happened. Sometimes due to weekends or delay, tracking number generated later than expected. Your order will be delivered to your home within approximately 9 to 14 days after payment. But sometimes it may take longer for various reasons. Please feel free to contact us, We’ll be happy to help you.
You can cancel the order before we ship it, but this is not applicable to all products. For orders that have been shipped and need to be cancelled, we will charge at least $10 as a fee for intercepting the goods. And it can only be cancelled within 1 day after package sent out, and it cannot be cancelled after the time has passed. Please consider carefully before placing an order to reduce trouble for each other.
No, we don’t accept rush orders.
Our warehouse is located in Hong Kong, and the shipment is shipped from Hong Kong. But it may have multiple transit points ,This is also one of the reasons for the delay in delivery of the tracking numbers of some packages.
Due to understaffing and ever-changing inventory, we are currently unable to manage inventory quantities accurately. We may not proactively notify for products that can be restocked in the short term. If you encounter a similar situation with your order, you have the option of replacing it with an equivalent product at the same price, or canceling your order.
We offer three types of shipping methods. The first one is free shipping, under which we typically use USPS or other cost-effective courier services. You can usually expect your package within 15 days under this method.
The second option is a medium-priced courier service; we generally choose FedEx or UPS for this. Orders usually arrive in 7-10 days under this method, and there’s an additional charge of $15 for every order.
The last option is our fastest service, where we select the quickest courier options such as DHL or FedEx Express. You can usually expect delivery within 5-8 days for this option, and there’s an additional charge of $25 for every order.
Please note: During peak sale seasons and especially busy times, there might be shipping delays due to congestion. We appreciate your understanding!
AFTER SALE
Yes, we do! It’s our goal to give our customers a “Zero Risk” happy Shopping experience. We provide our dear customers“Free-Return”Service，If you are not satisfied with our products or service, please contact us by E-Mail, Our service team will help you with the Return Label.
Please read “Return Condition” before you apply a “Order Return”.
- Within 7 days since parcel(s) delivered. (Package need to be returned in good condition)
- The item has serious quality problems.
- Size error (Caused by us, and we’llbe responsible for the return fee)
- Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
- We do not offer Freight To Collect (FTC) service for the packages returned to us.
- The returns will be made at your own cost.
- Please make sure the condition is well, There must be no peculiar smell, smudges, or severe creases that may affect secondary sales.
- Return using the regular post office，like USPS, UPS,FedEx.
- We will give you a refundor reship after we receive the goods.
- Return address please contact us and our customer service representative will get back to you within 12
- Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
- There is a thing that we could ensure to you, that we’re100% committed to making you happy. Each item is hand checked by a member of us before it goes out the door to ensure you get the best! While we make every effort to ensure your case arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and CONTACT US right away. We will work with you to guarantee your satisfaction.
- If you place an order and decide to cancel it for any reason BEFORE we ship them out, we will give you 100% of your money back. But, once the shoes are shipped, we do not accept cancellations at all，if have to, the logistic company would charge at least $15 or more, the fee is not fixed it will be depends.